Care Park Australia · Australia
Care Park Australia Voice AI Agent
How a tailored Voice AI agent helped Care Park capture, organise and route high-volume infringement queries and machine fault reports.
The challenge
The Challenge
Care Park Australia manages a high volume of customer calls related to two recurring concerns.
Handling these calls manually placed a strain on Care Park's support team, who needed a way to consistently capture the right information from every caller so that each concern could be triaged and actioned efficiently. Without a structured intake process, there was a risk of inconsistent data capture, delayed responses, and an increased administrative burden on staff.
Parking infringement queries
Customers seeking clarification, disputing charges, or requesting more information about issued infringements.
Machine fault reports
Customers reporting broken or malfunctioning parking payment machines at various sites.
The solution
The Solution
Relacion.io designed and deployed a custom Voice AI agent tailored specifically to Care Park Australia's call handling needs. The agent was built to:
- 01Answer inbound customer calls related to parking infringements and machine faults
- 02Ask structured, relevant questions to capture key details for each call type (e.g., infringement reference numbers, location, nature of the fault)
- 03Organise the collected information into a clear, consistent format
- 04Automatically generate a call summary and send it via email to Care Park's delegated support inbox
This approach ensured that every call, regardless of time or volume, was captured in a consistent, actionable format, ready for the Care Park team to review and address without needing to manually transcribe or interpret raw call recordings.
THE RESULTS
The Results
Since going live, the Voice AI agent has become a reliable front line for Care Park Australia's customer support operations:
1,000+ calls handled
by the Voice AI agent since launch.
Consistent, organised data capture
across every call, reducing manual note-taking and follow-up guesswork.
Automated email summaries
Delivered directly to the Care Park support team's inbox after every call, enabling faster triage and response.
Reduced administrative load
Staff now receive pre-structured information rather than needing to extract it from scratch.
Looking ahead
Looking Ahead
With the Voice AI agent successfully embedded into Care Park Australia's support workflow, Relacion.io continues to partner with Care Park to refine and expand the agent's capabilities as call volumes and customer needs evolve.
Have an automation gap of your own?
Have an Automation Gap of Your Own?
If your business is dealing with high call volumes, inconsistent customer data capture, or manual processes that are stretching your team thin, Relacion.io can help. We work with businesses to identify automation opportunities and build tailored AI solutions, like the Voice AI agent developed for Care Park Australia, that fit seamlessly into existing workflows.
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